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Returns

  How long do I get to return?  

Our return policy is 14 days from when you received your order. If 14 days have gone by, unfortunately we are unable to issue you a refund or exchange.

To be eligible for a return, your item must be unused and in the original packaging.

If you believe your item to be faulty please let us know within 14 days so that we can do our best to rectify the issue for you. 


  How do I return?  

To complete your return please email us at sales@thehouseoutfit.com and send your parcel, with your the completed returns form to the address provided.

For any items that arrive damaged please email us a photo of the damage within 48 hours of receiving so we are able to arrange a replacement or refund. 


Please do not send your purchase back to the manufacturer.

  How long until I get my money back?  


Once your return is received, we will send you an email to notify you that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, this can take up to 10 working days.

  I haven't received my refund?  

 If you haven’t yet received your refund, please first contact your bank. There is often some processing time before a refund is posted.

If you have still not received your refund, please contact us at sales@thehouseoutfit.com.

  Can I return sale items?  

Only full priced items may be refunded, unfortunately sale items cannot be refunded.


  Can I exchange?  

If you wish to exchange something, please send us an email at sales@thehouseoutfit.com and complete the returns form included in your order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  Shipping costs?  

Please note it is the buyers responsibly to pay shipping costs for returning items. Shipping costs are non-refundable.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and unfortunately we cant process a refund unless we have received the parcel.

*please unsure when returning fragile items in particular that they are sufficiently wrapped and protected. Unfortunately we can not refund the cost price for any items that are returned to us damaged. Thank you :)
 

Not answered your question?

Please drop us an email to sales@thehouseoutfit.com and we will be happy to help :)

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